HAUL AUTO NAPLES LLC
TERM & CONDITIONS
Haul Auto Naples, DBA Haulwheels is a licensed and bonded auto broker company registered with USDOT & FMCSA with MC number 01304424 Located at 5515 17th Ave SW, Naples, FL 34116. This contract is solely between the customer and Haul Auto Naples LLC, DBA Haulwheels
1. Haul Auto Naples LLC, DBA Haulwheels agrees to assign a licensed and reliable carrier to transport the customer’s vehicles(s) and quick as possible in conformance with the customers instruction but cannot guarantee specific dates or time for pick up or delivery of the vehicle(s). Customer has to understand that due to the nature of the industry, there are many factors such as (Weather factors, Road conditions, Mechanical issues etc) that hinders Haul Auto Naples LLC, DBA Haulwheels from guaranteeing specific dates and times. Therefore, Customer must never hold Haul Auto Naples LLC, DBA Haulwheels liable for costs incurred due to delays in pick up or drop off of the vehicle(s).
2. Customer has to understand that by providing addresses for pick up and drop off locations, He/She is hiring the services of Haul Auto Naples, DAB Haulwheels a licensed and bonded broker company to arrange shipping of customer’s vehicle. In addition, Customer has fully read these terms and conditions and will abide by them.
3. This order is subject to all terms and conditions of the Carrier’s bills of lading, copies of which are available at the office of Carrier and are incorporated herein. Haul Auto Naples, DBA Haulwheels has no liability or responsibility to damages to a vehicle(s) and/or the contents of the vehicle, customer should therefore not release or receive the vehicle from the carrier without fully inspecting the condition report (BOL) regardless of the time of the date or the weather conditions. Customer has to verify and sign the condition report (BOL) at both pick up and drop off locations and request a copy from the carrier. Failure to do so may result in the customers inability to file a damage claim.
Damages to the vehicle must be report to Haul Auto Naples, DBA Haulwheels within 24 hours of delivery of the vehicle and should be clearly outlined on the condition report.
4. 3. Carrier’s responsibility begins when the customer or his agent signs the bill of lading at pickup, and ends when the customer or his agent signs the bill of lading at delivery. Haul Auto Naples LLC, DBA Haulwheels should be notified, should the customer be unavailable for pickup or delivery, then his agent must be designated at that time. If a carrier is sent out and vehicle cannot be picked up there will be an additional $75.00 rescheduling fee if the customer wishes to reschedule. If the customer chooses to cancel the pick up even after the driver has arrived to pick up his or her vehicle, a (dry run) fee will be incurred. Standard fee for dry run is $200
5. Unlike other broker companies, we do not require any money from you until the day your vehicle is assigned to your designated carrier. At the time you place your order, a credit card is provided to be kept on file. Your credit card will be authorized on the day your vehicle(s) has been assigned(dispatched) to a carrier . On the date your vehicle(s) is picked up by the carrier, we will process that payment for the deposit. The balance is due at delivery via cash or cashier check directly to the carrier. *Please ask about our offshores, overseas, or out of country payment policy.*
Any deposits unpaid at time of delivery will be added to the final payment fee to the carrier.
6. Shipping rates are subject to change due to fluctuations in the auto shipping market. If there is any changes to the initial shipping agreement, Haul Auto Naples LLC will inform the customer before assigning the carrier company for a final confirmation. Customer agrees not to hold Haul Auto Naples LLC, DBA Haulwheels responsible for any rate changes or any losses related.
7. Vehicle(s) is(are) considered operable if they are able to drive onto and from the carriers trailer by it’s own power unless stated as Inoperable(INOP) by the customer during requesting the quote. Inoperable(INOP) vehicles must roll, steer and break. If the vehicle does not meet these three criteria’s, additional fees may apply.
8. Haul Auto Naples LLC, DBA Haulwheels does not guarantee transport by any specific driver/carrier.
9. Customer shipping an INOP vehicle(s) may be required to help load and unload the said vehicle at the discretion of the driver. Should the vehicle(s) become inoperable during transport, $150.00 will be due at time of delivery in addition to any other moneys owed. It is customer’s responsibility to ensure the vehicle is in proper working order. Problems, such as but not limited to, a dead battery, bad alternator, loose cables, etc. that makes the vehicle inoperable during transport will increase the transport price by $150.00.
10. Customer should understand that the vehicle must be free of cargo as neither Haul Auto Naples LLC, DBA Haulwheels nor the assigned carrier are licensed to transport personal items or household goods. Any damages or loss of cargo within the vehicle or fines issued to the carrier is sole responsibility of the customer. In addition, customer will be subjected to extra fees at the discretion of the carrier. This is Federal Law and under no control of Haul Auto Naples LLC, DBA Haulwheels.
11. Customer should understand that the price for the transportation is calculated using numerous pieces of information including (but not limited to) the size and/or the weight of the vehicle. False interpretations of the vehicles size or weight to Haul Auto Naples LLC, DBA Haulwheels or any modifications on the vehicles which was not mentioned by the customer during making the reservation, may incur extra fees
12. Haul Auto Naples LLC, DBA Haulwheels or its agents will not be held responsible for vandalism, acts of God (fire, flooding, hail, sand storm, tornadoes and earthquakes) or objects flying from the road or sky during transport. Customer should maintain his or her own insurance for these reasons. Enclosed transport is available at a higher price if necessary to ensure the condition of the vehicle. In addition, customer is responsible for preparing the vehicle(s) for transport, any loose parts fragile or protruding accessories, low hanging spoilers, fog lights, antennas, etc., must be removed and/or properly secured. Any part that falls off in transit is customer’s responsibility, including damages done by said part to any and all vehicles involved.
13. Customer agrees and understands that the vehicle has to be released to the assigned carrier by Haul Auto Naples LLC. Incase customer releases the vehicle to another carrier that was not assigned by Haul Auto Naples LLC , Haul Auto Naples LLC, DBA Haulwheels will not be held liable. Customer must check and verify the MC Number and name of the Carrier Company and make sure is matches with the one Haul Auto Naples, DBA Haulwheels assigns.
14. Customer should designate a person or agent to release or receive the vehicle if they will be absent at the pick up or drop off location.
15. In any case in which the carrier cannot safely access the pick up or drop off addresses (due to but not limited to entrance restrictions, low hanging branches or trees, or narrow roads) Customer agrees to meet the carrier at a nearby location so as to safely complete the service.
16. Haul Auto Naples, DBA Haulwheels askes for 1 to 5 business days starting from the first available pick up date provided by the customer to assign a carrier for pick up. If Haul Auto Naples, DBA Haulwheels fails to pick up the customers vehicle(s) after the 5ht business day, customer can chose to opt out of this agreement without any penalties.
17. By submitting your order online, Haul Auto Naples LLC, DBA Haulwheels understands you are placing your order and accept the terms and conditions (in lieu of your signature) found here. By paying Haul Auto Naples LLC, DBA Haulwheels your deposit via Credit Card, PayPal or Check, you are agreeing to all of these Terms & Conditions.
18. Customer warrants that he or she is the registered owner and or has been authorized by the legal owner to act as agent for the registered owner and has the authority to enter into this agreement as or on behalf of the owner.
CANCELLATION & REFUND POLICY
Refunds will be processed within 48 hours of the customer’s request. Customer should receive full refund within 30 days after request.
Cancellation of an order has to be submitted in writing via email.